FAQ

Frequently Asked Questions During the Coronavirus Outbreak

Q. Should I cancel my elective surgery?

A.

Each surgery is unique. Please talk with your doctor about whether or not it is safe to postpone your elective surgery. Our surgeons are reviewing every scheduled surgery, and our team will be calling you if it is safer to postpone your elective surgery.

Q. What is SGS doing to make sure the waiting room and exam rooms are clean and safe for patients?

A.

All patients are screened prior to coming into the clinic. Patients and patient visitors will be screened at time of check-in. Our team members are constantly wiping down any area that has been touched by a patient. We require staff to test their temperature before being allowed to work. as well.

Q. What should I do if I have an appointment scheduled?

A.

Please talk with your doctor about the importance of keeping or rescheduling your appointment. Our surgeons are reviewing every scheduled appointment, and our team will be calling you if it is safer to postpone your appointment. Our surgeons may be recommending that we offer you a telephonic and/or video appointment when medically appropriate.

Q. Can I still bring my spouse/parent/child with me to my appointment?

A.

If it is possible for you to come alone, please do so in order to protect others. We are asking that patients do not bring visitors to the appointment unless absolutely necessary. If a visitor is needed, the visitor must be over 18 years of age and must not have had a known COVID-19 exposure in the last 14 days, a fever greater than 100.0 F. or a new onset of cough, shortness of breath, or sore throat in the last week.

Q. What if I have a medical emergency

A.

If you believe you have a life-threatening emergency, call 911. If your emergency is NOT life-threatening, but you feel you can’t wait until the next business day, please call our office at 763.780.6699. We maintain a 24-hour answering service. Someone will notify the physician on call with your request, and he or she will respond to you. Our goal is to respond to these requests within 15 minutes. If you don’t hear from someone within 15 minutes, please call again.

Q. How do I make an appointment

A.

Call our office at 763.780.6699 or e-mail us at info@sgsmn.com. Most office appointments with a surgeon can be made within a week of your request. In some cases, same day appointments may be available. We will make every effort to accommodate your time and location preferences. When you call, please also provide us with any information about tests you have had related to your current condition, including X-rays, ultrasounds, MRIs, CT scans or mammograms.

Q. How do I obtain prescription refills?

A.

Please call during regular business hours (7am – 5pm) to request medication refills. There may be occasions when you will be denied or only given a limited prescription until an appointment is made so your surgeon can evaluate your condition. This is done for your own safety. Our clinic policy is not to refill narcotics after business hours.

Q. What does FACS stand for?

A.

The letters FACS (Fellow, American College of Surgeons) after a surgeon’s name mean that the surgeon’s education and training, professional qualifications, surgical competence, and ethical conduct have passed a rigorous evaluation, and have been found to be consistent with the high standards established and demanded by the College.

Q. What should I bring with me to my appointment?

A.

Be sure to bring:

  • X-rays, tests and medical reports
  • A list of any prescription and non-prescription medications you are taking
  • The phone number of your pharmacy
  • Your insurance card and a photo ID
  • The name and phone number of your referring primary care doctor and clinic
  • Cash, check, or credit card for any co-pay your insurance requires (We accept MasterCard, Visa and Discover)